Refund policy

Our Guarantee

We stand behind our products with a 100% satisfaction guarantee. If you are not completely satisfied with one of our products, for any reason, simply return the product to the place of purchase for a refund.

Where You Bought It

  • Purchased on CrystalStar.com: For products purchased on CrystalStar.com within 60 days, we can help you by phone at 1-800-736-6015 ext. 1, or you can fill out our contact form.
  • Purchased in-store: Please return the item to the point of purchase. All in-store purchases are subject to the retailer’s return policy.
  • Purchased from other online resellers (like Amazon.com or iHerb.com): Please refer to their return policies and follow those instructions.

Return Window

You have 60 days from the date your order was delivered to request a return. Opened and partially used products are accepted.

How to Start a Return

  1. Contact Customer Service before sending anything back.
  2. Once we’ve confirmed your order was placed on crystalstar.com, we’ll send you return instructions.
  3. Ship your return and send us the tracking number along with your original order number.

Return Shipping

Customers are responsible for the cost of return shipping.

Damaged or Incorrect Items

If your order arrives damaged or isn’t what you ordered, contact Customer Service within 60 days of delivery and include a photo of the product (and the shipping box, if it was damaged).

Refunds

Once we receive your return, we’ll process a refund to your original payment method. After your refund is issued, please allow up to 10 business days for your bank to post it to your account.

Exchanges

We don’t exchange one product for another, but you’re welcome to return your item and place a new order.

Subscribe & Save Orders

Subscription orders follow the same return rules as one-time orders. You can also pause, skip or cancel your subscription anytime from your account, with no fees.

Items That Can’t Be Returned

  • Products purchased somewhere other than crystalstar.com (see “Where You Bought It” above)
  • Products delivered more than 60 days ago

Canceling an Order

There’s no fee to cancel an order before it ships. Once your order has been paid for, it’s already in the fulfillment process, so please contact Customer Service as soon as possible. Same-day requests can often be stopped before the carrier picks up the package. Once an order has shipped, please follow the return process above.

 

Questions?

Call 1-800-736-6015 ext. 1, email customerservice@healthyhealing.com, or use our contact form.

 

This policy applies to orders placed on crystalstar.com.

Last updated: October 26, 2026