Shipping policy


Shipping Costs

We offer free US shipping on every order, with no minimum. This includes one-time purchases and Subscribe & Save orders.


Where We Ship

We ship to addresses within the United States, including Alaska and Hawaii.

We don’t currently ship directly to Canada or other countries. International customers can find Crystal Star at iHerb, which ships worldwide.


Processing Time

Orders placed Monday through Friday before 2:30 pm Central Time are processed and shipped the same day. Orders placed after the cutoff, on weekends or on holidays ship the next business day.


Delivery Time and Carriers

Delivery times depend on the carrier and your location. Orders to the central US typically arrive in 2 to 3 business days, while orders to the coasts, Alaska and Hawaii may take 4 to 7 business days or longer. Please allow extra time during holidays and bad weather.

  • Orders ship via USPS or Amazon Logistics.
  • Orders over $100 ship via UPS.
  • Orders going to a PO box or APO/FPO address always ship via USPS, regardless of order size.

Carrier selection isn’t available at checkout. If you need a specific carrier for your area, please contact Customer Service.


Tracking Your Order

We’ll email you at every step:

  1. Order confirmation: please review your order details and let us know right away if anything is wrong.
  2. Shipping confirmation: includes your tracking number and a link to the carrier’s website. Once the carrier receives your package, they’ll post your expected delivery date, and you can follow its progress there.
  3. Out for delivery
  4. Delivered

If USPS tracking says your package is “ready for pickup,” you don’t need to pick it up. It will be delivered the next day.


Changing or Canceling an Order

Once your order has been placed, it moves into fulfillment right away and can’t be edited. If you entered the wrong address, ordered the wrong product or need to cancel, please contact Customer Service as soon as possible. Requests made the same day can often be stopped before the carrier picks up the package. By the next day, your order has most likely already shipped.

To add items or change quantities, we can cancel your original order so you can place a new one. Just contact Customer Service.


Subscribe & Save Orders

  • Choose how often you’d like your order: every 1, 2 or 3 months.
  • We’ll email you 5 days before each shipment. You can make changes during the following 4 days. On the 5th day, your order is processed and can no longer be changed.
  • Reschedule, skip or cancel anytime from your account, with no fees.
  • Want products on different schedules? Set up a separate subscription for each delivery frequency.
  • Need help making changes? Contact Customer Service and we’ll take care of it.


Package Shows Delivered but Missing

Occasionally a package shows as delivered up to 24 hours before it actually arrives. Please check with your household and around your usual delivery spots. If it still hasn’t arrived after 24 hours, contact Customer Service. We’ll file a claim with the carrier and work with you on a resolution.


Damaged or Incorrect Items

If your order arrives damaged or isn’t what you ordered, please contact Customer Service as soon as possible, and within 60 days.


Returns

We stand behind our products with a 100% satisfaction guarantee. See our Refund Policy for details.

This policy applies to orders placed on crystalstar.com. For purchases made at retail stores or through other online retailers such as Amazon or iHerb, please refer to that retailer’s shipping policy.


Questions? Call 1-800-736-6015 ext. 1, email customerservice@healthyhealing.com, or reach us through our contact form.


Last updated: October 16, 2026